Deploying "Quick Resolves" for your Team

"Our new SCSM Deployment is just too much for simple things." I spend more time typing all this stuff into an Incident, applying it, closing it because of that stupid background workflow issue, re-opening it, then resolving it than I do actually fixing an issue! Make this less awful! or I...

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Malware Flagging and Reporting - SCCM, SCOM, SCSM, and SCO (part 2)

I promise this isn't going to be nearly as bad as the Employee Management thing. In this post, we'll assemble the Orchestrator runbook that... Converts the SCOM Alert/SCSM Incident to a Parent Incident. Queries your SCCM database for Malware Infected computers Creates Child Incidents that get...

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Execute Native Powershell Version 4 in Orchestrator 2012/2012 R2

  Yeah. No joke. That isn't a typo. Let me repeat that because it bears repeating. You can run Powershell v4, 64bit, natively in Orchestrator 2012. NO TUNNELING. NO SESSIONS. NO MORE RETURN VARIABLES AS OBJECTS FROM A REMOTE SESSION NONSENSE. How? Lies you say?! Will Udovich (of Cireson) and...

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Malware Flagging and Reporting - SCCM, SCOM, SCSM, and SCO (part 1)

Yeah. Buckle up. Alright. So I had this idea and given how much all of the System Center components rely on one another it stood to reason I could execute this idea of mine relatively simply. OH HOW WRONG WAS I! Scenario: Configuration Manager (SCCM) does malware reporting/alerting (sort of). If...

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Service Manager - Employee Management, Part 4

I know. I know. Super overdue on this one. NOTE: Times have changed and so have my opinions. Please read this first - http://scsmmercenary.blogspot.com/2016/02/in-defense-of-class-extension-vs.html No time to waste. Let's build that Service Request Template! The first thing we'll have to do is...

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Microsoft Patches Biggest "Feature Request" with Service Manager 2012r2 UR7

I could not resist using this image Here we are at UR7 for Service Manager and for better or worse, sarcasm, and negativity aside - it looks like Microsoft has finally seen fit to improve the core product and not focus on just the data warehouse. To what am I referring? "Click Apply and...

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Hello Affected User - I Fixed Your Incident is it OK if I resolve? Hello? Are You There? Anyone?!

I'm not even going to waste time with an introduction, let's just get to the scenario. You're an incredibly customer service oriented manager/individual/analyst. You follow up with all of your Affected User's once you've resolved their Incident. But before you mark it as "Resolved" in Service Manager...

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