Hello Affected User - I Fixed Your Incident is it OK if I resolve? Hello? Are You There? Anyone?!

I'm not even going to waste time with an introduction, let's just get to the scenario. You're an incredibly customer service oriented manager/individual/analyst. You follow up with all of your Affected User's once you've resolved their Incident. But before you mark it as "Resolved" in Service Manager...

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SQL Reporting - A Tip on "Affected User" Reports

  I previously published a blogpost detailing how to get started with an Affected User report and it struck me as I was working the other day that there was arguably vital step I had missed. So if you haven't noticed it, corrected my work, or possibly using it in your own reporting...

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