Just Enough (Temporary Remote) Administration - (Part 1)

Scenario/poll: Show of hands administrators - how many of you have an environment wherein individual user accounts are granted remote desktop access, to specific machines, and still have them even when they don't need those rights? Keep your hands up - how many of you would like to know who those...

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But seriously...someone explain Management Packs to me

If you're new to the Microsoft System Center realm (and as I often joke) I have but two simple words for you: Buckle up When you're getting started in SCOM or SCSM you will very quickly run into the concept of management packs. Regardless of how little or much experience in you have in IT, if...

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i3lets, an open source Interactive Intelligence PowerShell Module

Well if it isn't obvious, this really isn't a Service Manager focused post. Well ok it sort of is. You know what - little bit of column A little bit of column B. This is a PowerShell centric post with regards to Interactive Intelligence phone systems. While Interactive Intelligence seems to be making...

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Exchange Connector, Our Analysts Hate Employee Signature Graphics in Work Items!

My email signature doesn't look like this, but I needed a graphic to illustrate a point... So you have the Exchange Connector running in your SCSM deployment to convert emails to either an Incident or Service Request. What holds true in both scenarios is that the Exchange Connector will...

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In Defense of Class Extension vs. Inheritance

Hrmmm... As I've shared on the About Me page, I'm just someone who loves Service Manager/System Center. I'm just another IT guy out there managing and helping SCSM deployments. So, in the time since my last post (which looking at it has been awhile...holy crap) and no less the deployment I provide...

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