February 2016 ~ Service Manager Mercenary - Authoring, Ramblings, and Help

Thursday, February 25, 2016

Exchange Connector, Our Analysts Hate Employee Signature Graphics in Work Items!

10:36 PM Posted by A Authoring and Help, Ideas No comments

My email signature doesn't look like this, but I needed a graphic to illustrate a point... So you have the Exchange Connector running in your SCSM deployment to convert emails to either an Incident or Service Request. What holds true in both scenarios is that the Exchange Connector will...

Wednesday, February 10, 2016

In Defense of Class Extension vs. Inheritance

10:18 PM Posted by A Ideas, Rambling 2 comments

Hrmmm... As I've shared on the About Me page, I'm just someone who loves Service Manager/System Center. I'm just another IT guy out there managing and helping SCSM deployments. So, in the time since my last post (which looking at it has been awhile...holy crap) and no less the deployment I provide...