Why The #$%@ Can't I Scroll?

If there is one thing you may have noticed within the Service Manager console is that when it comes to scrolling...you can't do it! Well, ok. You can scroll within the core program (like Work Item views) but the second you open up a Work Item (Incident, Service Request, etc.) the mouse wheel that...

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Management Pack Authoring 101

If you're getting started with Service Manager you may have stumbled across some articles online that here n there make mention of this "Authoring Tool" or perhaps you are consuming management packs through various online channels and at the end of day scratching your head asking "How do you even...

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