Getting Other Types of "Things" from a Custom PowerShell Exchange Connector

You know what seems like a reasonable thing to do? Call a phone number, leave a voicemail, and create an incident for the user that called; to the shell! Scenario: Your company makes use of a non-Microsoft phone system and you've setup a phone number to leave voicemails in the Service Manager Workflow...

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I'd Love to Use a "Direct Reports" style Service Request but...

Perhaps you're an IT department who...well maybe needs some work when it comes to Active Directory management (titles aren't right, manager/direct report relationships are incorrect, etc) OR maybe your structure and maintenance is flawless! In either scenario - you'll recognize the importance of...

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Management Pack Source Control (slightly more intelligent backups)

I've seen a lot of posts and PowerShell scripts online talk about how to backup your management packs, how to make them regularly scheduled jobs using Task Scheduler (or Orchestrator), and while they all generally work as advertised - I found one thing missing from them (at least that I want!) and...

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